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Frequently Asked Questions

2019 holiday shipping deadlines

If you’re shopping for Christmas, be sure to complete your order by dates listed below.  These are the latest dates upon which we can guarantee delivery before the 25th.

Originals and Limited Editions -

Domestic: Monday, December 16

International: contact jenny here to determine shipping times based on location

Open Editions:

Domestic:

Wednesday, 17th December - Last day for FedEx Ground and UPS Ground

Tuesday, 16th December - Last day for UPSMI Domestic

Friday, 19th December - Last day for FedEx Express Saver

Friday, 19th December - Last day for USPS Priority

Friday, 19th December - Last day for 2-Day shipping - FedEx and UPS

Monday, 21rd December - Last Standard Overnight - FedEx and UPS

Friday, 20th December - Last chance for Overnight Saturday Delivery before Xmas - FedEx and UPS

International Orders:

Monday, 2nd December - USPS First Class International

Friday, 6th December - UPSMI International

Friday, 13th December - APC International

Friday, 13th December - USPS Priority International

Friday, 13th  December - FedEx Priority/Economy

How can I keep up with your new work?

We would love for you to be the first to know about any new work by Leon!  An easy way to stay in the loop is by signing up for our mailing list here!

You can also follow us on our social media pages!

Instagram: @Hushchastudio

Facebook: Hushcha Studio


What is your shipping Policy?


FOR ORIGINAL PAINTINGS & LIMITED EDITIONS:

We offer free shipping in the US on all original paintings on paper, wood, canvas and limited editions!

Shipping times range from 3-14 business days. Tracking information will be emailed to you as soon as available.

We want to get your Hushcha painting to you safely.  To do this we trust all our crating and transportation of original paintings to Museum Services Incorporated, located in Minneapolis, Minnesota.  You will receive tracking information after your order ships. 

INTERNATIONAL SHIPPING:  please email jennifer@hushchastudio.com for international crating and shipping rates.

FOR PRINTS (open editions)

Shipping & Returns:  Our open edition prints ship worldwide with USPS and FedEx. We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows:

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
$0.00
$49.99
$5.99
$7.99
$14.99
$11.86
$50.00
$74.99
$9.99
$11.99
$19.99
$21.24
$75.00
$99.99
$14.99
$14.99
$23.99
$24.99
$100.00
$149.99
$18.99
$21.99
$29.99
$33.74
$150.00
$199.99
$21.99
$27.99
$34.99
$37.49
$200.00
$999.00
$49.99
$74.99
$99.99
$62.49
$1,000.00
Plus
$99.99
$149.99
$199.99
$124.99

*Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total. Products over 40" long that are shipped flat may require freight shipping,  Any Freighting Fees may be billed to the fulfillment artist separately after processing your order. Please contact jennifer@hushchastudio.com for freight fees before the order is placed.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

If you reside outside of the continental United States, including Alaska and Hawaii, please contact us at +1 800-435-6686 regarding your shipping preferences.  APO shipping is charged full cost and sent via USPS.  Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.  We are not responsible for duties and taxes required for international shipping.  Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.    

We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.If your prints arrive damaged, please keep all packaging and contact jennifer@hushchastudio.com with your order number for further instructions.

What is your Policy on Returns/Exchanges/Refunds?

Prints (open edition) Return Policy: We do not accept returns on open edition prints. All sales are FINAL.

Originals/Limited Editions Return Policy: We want you to be completely happy with your purchase.  If for any reason you’re not satisfied with your original art purchase, please contact us and include your order number and a brief description of what’s going on. We will contact you to help.


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